Privacy Policy | BetMGM Casino

About this Privacy Policy

BetMGM Casino respects the privacy of players and aims to handle personal information in a clear, fair and secure way. This policy applies to information collected through the website, account services, customer support channels, payment processes and related digital services. It also applies to information received when a player makes an enquiry, participates in an activity, or uses features that require information to be processed.

Personal information means information that identifies a person or could reasonably be connected with that person. The information handled will depend on how a player uses the site, the services requested, the account activity involved and the requirements that apply to online gambling services. Some information may be required before an account can be opened, maintained or used.

By using the website, a player acknowledges that information may be handled as described in this policy. Where consent is required, it will generally be requested through the relevant website or account feature. A player may be able to refuse optional uses of information, although doing so may affect the availability of certain features, communications or services.

This policy may be updated from time to time to reflect changes to the website, technology, business practices or applicable requirements. The latest version will be made available on the website. Players should review this page periodically, particularly when they use new services or receive a notice about a material change.

Information we may collect and why we use it

The type and amount of information collected depends on the player’s relationship with BetMGM Casino. Information may be provided directly by a player, generated through use of the website, or received from service providers and other authorised sources where this is permitted. Typical categories include the following.

Account details, such as a player’s name, date of birth, username, contact details, account preferences and information used to manage access to the account.
Identity and verification information, which may include copies or details from identification documents, information used to confirm age and identity, and records from verification checks.
Payment and transaction records, including deposits, withdrawals, account balances, payment method information, transaction history and information needed to investigate or reconcile a transaction.
Gambling and account activity, such as games used, interactions with account features, responsible gambling settings, account messages and relevant support history.
Communications, including information provided in enquiries, complaints, requests, feedback and conversations with customer support.
Device, technical and usage information, such as an IP address, browser type, operating system, device identifiers, language settings, approximate location information, log data, pages viewed and interactions with the website.
Cookie and similar technology information, including identifiers that help remember preferences, keep the website working and understand how digital services are used.

How information is used

Information is generally used to create, operate and protect a player account, provide requested services, process transactions and respond to enquiries. It may also be used to confirm identity and age, complete verification, monitor account activity, prevent fraud and other misuse, investigate suspicious behaviour, and maintain the security and integrity of the website.

Information may be used to meet legal, regulatory and responsible gambling obligations that apply to online gambling services. This can include maintaining required records, responding to lawful requests, managing disputes, supporting checks, enforcing account terms and helping to protect players and the business. Information may also be used to improve website performance, understand general usage, develop services and provide relevant service communications.

Where a player has agreed to receive marketing, contact information may be used to send promotional or informational messages in line with the available preferences and applicable requirements. Marketing consent is not required for every service communication. Important messages about an account, security, transactions, policy changes or service operation may still be sent where necessary.

Sharing, security and retention

Personal information may be shared where this is reasonably necessary for the purposes described in this policy. This may include sharing with technology providers, payment and verification providers, customer support providers, professional advisers, security and fraud prevention services, and other suppliers that help operate the website. Service providers are expected to handle information appropriately and only for authorised purposes.

Information may also be disclosed when required or permitted by law, in response to a valid legal process, or to protect the rights, safety, security and property of players, the website or others. It may be shared for investigating suspected fraud, illegal activity, misuse of an account or a breach of applicable terms. Information can also be shared as part of a business change, provided it continues to be handled in accordance with applicable requirements.

Reasonable technical and organisational measures are used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or supplier procedures. No website, transmission method or storage system can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Information may be stored or processed by service providers in Australia or other locations, depending on the systems used to operate the services. Where information is handled across borders, reasonable steps are taken to support appropriate protection and lawful processing. The exact location may vary as systems, suppliers and service arrangements change.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Closing an account does not always result in immediate deletion. Some account, identity, payment, transaction, security and support records must be kept for a period required by law, including requirements relating to gambling services, financial activity, fraud prevention or dispute handling. When information is no longer needed, it may be securely deleted, anonymised or de-identified.

Cookies and similar technologies

BetMGM Casino may use cookies, pixels, local storage and similar technologies. These technologies are small files or identifiers placed on, or associated with, a device when a player visits the website. They can help the site remember account and language preferences, maintain sessions, support security, process features, measure performance and understand how visitors use the website.

Some cookies are necessary for the website to function, while others may support analytics, personalisation or communications. The information collected through these technologies may include device details, browser information, pages viewed, approximate location and actions taken on the site. Cookies do not necessarily identify a player by name, but they may be linked with account or device information where this is appropriate and permitted.

Players can manage or restrict cookies through their browser settings. A browser may allow cookies to be deleted, blocked or limited, and may provide alerts when cookies are being used. If necessary cookies are blocked, some account, security or website features may not work correctly. Browser settings apply to the relevant device and browser, so preferences may need to be repeated on other devices.

Your privacy rights and how to contact us

Depending on the circumstances and the requirements that apply, players may have rights in relation to their personal information. These rights can include asking for access to information held about them, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be kept, and withdrawing consent for optional marketing communications.

To exercise a data right or ask a privacy question, contact support@betmgmcasino.wtf. A request should explain what is being requested and provide enough information for the relevant account or information to be identified. For security reasons, reasonable steps may be taken to verify the requester’s identity before information is provided or a change is made.

A request for deletion may not apply to every record. Information may need to be retained where it is required for legal, security, fraud prevention, dispute resolution, responsible gambling or other legitimate purposes. In those circumstances, access may be restricted, information may be retained securely, or identifying details may be removed where practical. If a request cannot be completed in full, an explanation will generally be provided.

Players can withdraw consent to marketing by using an unsubscribe option in a marketing message, changing available communication preferences in the account, or contacting support@betmgmcasino.wtf. Withdrawal does not affect processing that is based on another lawful reason, such as operating an account, processing a transaction, meeting legal obligations, preventing fraud or sending essential service communications.

If a player believes their information has been handled incorrectly, they should first contact support@betmgmcasino.wtf so the concern can be reviewed. Players should avoid sending unnecessary sensitive information in an initial message. This policy is intended as general information about privacy practices; the way a particular request is handled may depend on the information involved, account status, applicable requirements and the need to protect other people’s information.